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Customer Care

Customer Care and Warranty

Thank you for buying a Sego Home! We appreciate your business and strive to provide excellent service before, during, and after the construction of your new home. If you have a warranty request for our Customer Care and Warranty team, please follow the steps to log into your BuilderTrend page and submit your warranty item. Our Customer Care and Warranty team will follow-up with you.

Also visit our Sego Minute Maintenance page for tips and tricks for maintaining your new home.

Log into BuilderTrend using your Username and Password ( For help creating a Username and Password, please contact your New Home Consultant.

Screenshot of buildertrend Login Page

This will bring you to your personalized home page. Click on Warranty Items in the right-hand column.

Screenshot of Warrant Homepage

This page will show past and current warranty items. To submit a new warranty item, click the green New Claim button.

Screenshot of Warranty Item Page

Give your item a Title, provide a description of the warranty items, upload photos, then click the blue Save button.

Screenshot of Add Service Request Pop Up

This information will immediately be sent to our Customer Care and Warranty team who will promptly address your concerns.

Thank you for your confidence in Sego Homes.

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We are very confident in our process and the the homes we build. Take some time hearing it from some of our satified buyers. We look forward in you soon becoming one of them!

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